Privacy Policy

TechDrawer ("we," "us," "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website (techdrawer.com.au) or engage our services.By using our Website or Services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

Information You Provide to Us We may collect personal information you voluntarily provide when you:

  • Fill out a contact or enquiry form
  • Request a free consultation, audit, or growth plan
  • Subscribe to our newsletter or updates
  • Communicate with us via email, phone, or other channels
  • Engage us for services

This information may include your name, business name, email address, phone number, and any other details you choose to share, such as your marketing budget or business goals.

Information Collected Automatically When you visit our Website, we may automatically collect certain information, including:

  • IP address
  • Browser type and version
  • Device information
  • Pages visited and time spent on our Website
  • Referring website or source

This information is typically collected through cookies and similar tracking technologies (see Section 4 below).

Information From Third-Party Services If you engage us for services such as SEO, Google Ads, or Meta Ads management, we may access data from platforms such as Google Analytics, Google Ads, Meta Business Suite, or your website’s content management system, in order to deliver and report on our services.

2. How We Use Your Information

We use the information we collect for purposes including:

  • Responding to enquiries and providing requested information
  • Delivering and managing the services you’ve engaged us for
  • Communicating updates, reports, and campaign performance
  • Improving our Website, services, and customer experience
  • Sending marketing communications, where you have opted in (you can unsubscribe at any time)
  • Complying with legal obligations

We do not sell your personal information to third parties.

3. How We Share Your Information

We may share your information in the following circumstances:

With Service Providers We may share information with trusted third-party providers who help us deliver our services, such as hosting providers, analytics platforms, advertising platforms, and email marketing tools. These providers are only given access to information necessary to perform their function.

For Legal Reasons We may disclose information if required to do so by law, or if we believe such action is necessary to comply with a legal obligation, protect our rights, or protect the safety of our users or others.

Business Transfers If TechDrawer is involved in a merger, acquisition, or sale of business assets, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have.

4. Cookies & Tracking Technologies

Our Website uses cookies and similar tracking technologies to improve your browsing experience, analyse website traffic, and support advertising efforts.

Types of cookies we may use:

  • Essential cookies – required for the Website to function properly
  • Analytics cookies – help us understand how visitors use our Website (e.g. Google Analytics)
  • Advertising cookies – used to deliver relevant ads and measure campaign performance (e.g. Google Ads, Meta Pixel)

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our Website.

5. Data Storage & Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. This includes using secure platforms, restricting access to personal information, and working with reputable third-party providers who maintain appropriate security standards.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including providing our services, complying with legal obligations, resolving disputes, and enforcing our agreements.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information, subject to certain legal exceptions
  • Opt out of marketing communications at any time
  • Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details in Section 10 below.

8. Third-Party Links

Our Website may contain links to third-party websites or platforms. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children’s Privacy

Our Website and Services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it.

10. Contact Us

If you have any questions about this Privacy Policy, or wish to exercise your rights regarding your personal information, please contact us:

Email: [add business email] Phone: [add business phone]